Terms of Service

Contact email: support@ivyfoodapp.com

PLEASE READ THE FOLLOWING CAREFULLY:

Before registering on the App, each User must carefully read Ivy’s Terms and Conditions (hereinafter, the “Terms and Conditions”) and the rules relating to the Privacy Policy, which form an integral part of the Terms and Conditions.

The use of Ivy implies the User’s acceptance of the Terms and Conditions in their entirety. This acceptance will be deemed to have the same value as a handwritten signature by the User. If you do not agree to these Terms and Conditions, you should not use Ivy.

The Terms and Conditions apply to Users in the United Kingdom. The Terms and Conditions are subject to UK law.

The Terms and Conditions govern the use of Ivy. Section 8 of the Terms and Conditions contains the conditions of sale, which apply only to the purchase of the Premium Version of the App.

Section 6 specifies the scope of the User’s warranties and Ivy Apps Ltd’s liability. By accepting these Terms and Conditions, the User acknowledges that the Publisher does not guarantee the accuracy, relevance, or completeness of the data displayed on the App, which is provided “as is.” The App provides Users with data of an indicative and general nature that enables the consumer to be more aware of the composition of the food products they use on a daily basis, but does not guarantee the User better health. The App does not provide medical recommendations, and is in no way intended to replace a consultation with a health professional, in particular a dietician or a doctor. Users expressly agree to use the App at their own risk and under their sole responsibility.

1. Definitions

The following definitions are used in the Terms and Conditions:

App: the Ivy app and all its pages and screens.

Contributor: the User who adds content to the Open Food Facts Database and/or modifies this content through the Open Food Facts website or app.

Customer: the mobile user purchasing the Premium Version on the App.

Database: the database of food products rated on the App.

Party: the User, Customer, or Contributor, on the one hand, or the Publisher or Ivy Apps Ltd, on the other hand (collectively referred to as “the Parties”).

Premium Version: the digital content that can be purchased or subscribed to via in-app purchase within the App.

Products: the food products referenced in the Database and rated on the App.

Publisher: the legal entity Ivy Apps Ltd responsible for the publishing and the content of the App and the https://www.ivyfoodapp.com website.

Score: the overall rating of a Product as Perfect, Good, or Processed according to the evaluation method developed by the Publisher.

Services: the analysis, evaluation, and rating services provided by Ivy in relation to the Products.

Store: the online app download platform used by the Publisher to publish the App, and used by the User to download the App, namely the Google Play Store and the Apple Store.

User: the user of the free or the Premium Version of the App.

Vendor: the legal entity Ivy Apps Ltd that offers the purchase of the Premium Version.

Website: the https://www.ivyfoodapp.com website.

2. Ivy Apps Ltd’s mission and independence

2.1 Purpose and mission

Ivy Apps Ltd’s mission is to promote healthier eating habits by encouraging the consumption of natural and unprocessed foods. We believe this approach can help prevent many diseases. Our goal is to make users more aware of the composition of their food and to provide them with tools to make better dietary choices.

Ivy Apps Ltd accomplishes its mission mainly through the Ivy App, the operation of which is detailed below (see Section 3).

2.2 Independence

The Publisher has no contractual or financial ties of any kind with the producers and/or distributors of the Products evaluated by the App, which is completely independent:

• the Ivy App does not display any advertising;

• no brand or industrial group can influence the analysis of its products, nor remunerate the Publisher for highlighting these products on the App or on the blog;

• the Publisher does not exploit or sell any user data.

The Publisher is financed by the paid Premium Version of the App.

To further enhance transparency, the Publisher has made its balance sheet and sales breakdown publicly available.

3. How the App works

The Ivy App offers a rating system based on the analysis of information on the composition of Products provided by their manufacturers.

3.1 Database

Ivy uses the Open Food Facts Database, which contains several million food products (the “Products”).

This Database is currently supplied by:

1. Contributions from Users via the Open Food Facts website or app.

2. Brands that give Open Food Facts access to information about their products. This information corresponds to the mandatory information on product labels. There is therefore no conflict of interest when Open Food Facts works with brands to improve the provision of this information.

The Publisher does not guarantee the complete reliability of the information regarding the composition of the Products listed in the Database, nor the complete detection of ingredients (see Section 6.3.1 below).

In fact, the information provided by the App relays the information on the Products’ label. The Publisher has set up control systems that enable its team to verify this information, but the Publisher itself does not analyze the composition of the Products. Errors of composition or detection may occur.

4. Account in the App

4.1 Creating an account

Users who create an account in the App may access their account by logging in with the username and password provided at the time of registration and by using systems such as third-party social media log-in buttons.

By registering, the User agrees to respect the following conditions:

• accounts created by bots or other automated methods are not permitted;

• unless expressly authorized, each User may register only one account;

• unless expressly authorized, a User account may not be shared with others.

6. Responsibilities and warranties of the Publisher

6.1 Access to the App

The Publisher hereby informs you that the information entered in the App is hosted on the servers of an external service provider to whom the Publisher has subcontracted the hosting service.

The Publisher shall not be held liable for any technical unavailability of the connection, whether due to (but not limited to) force majeure, maintenance, updating, modification, intervention by the host, internal or external strikes, network failures, or power outages.

6.3 Content displayed on the Ivy App

The App provides the User with data of an indicative and general nature. The Publisher does not guarantee the relevance, accuracy, or completeness of the data displayed on the App, which is provided “as is” and on an “as available” basis.

8. Purchase of the Premium Version

8.1 Services offered for sale

A Premium Version of the App, with the features described in Section 3.5 above, is available for purchase in the Stores and on the Website in the form of an annual subscription.

8.2 Prices

The prices shown on the App and on the Website are understood to be in pound sterling, inclusive of all taxes, taking into account the VAT applicable on the day of purchase.

10. Dispute resolution

10.1 Seeking an Amicable Solution Directly Between the Parties

The Parties agree, before resorting to the competent jurisdiction, to meet and engage in good faith discussions aimed at reaching an amicable solution.

The User or the Customer may submit their complaint to the following email address: support@ivyfoodapp.com.